Terms and Conditions
1. Introduction
www.loveyourpelvicfloor.com (“the Site”) is operated by Love Your Pelvic Floor.com Limited (we and us). The terms and conditions contained in this document apply to all transactions for the purchase of products from the Site. Please read these terms and conditions carefully before ordering from the Site. By ordering any products from the Site you are indicating your acceptance to be bound by these terms and conditions. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Trading Terms by selecting the print option from the “File” menu of your browser. You should also read our Privacy Policy.
We reserve the right to change these Trading Terms from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
2. Ordering
You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Pay now” button on the payment and delivery page. All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. After submitting an order to us online, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Please note, this email is an acknowledgement and is not an acceptance of your order.
Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that the products you have ordered are being despatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and returns).
3. Paying for your order
You can pay by MasterCard, Visa credit, UK Visa debit, UK Visa Electron, JCB, Maestro, MasterCard, American Express, Solo and PayPal. Your credit / debit card will be charged when you submit your order on the website.
Prices for products and services which are subject to VAT will be charged at the prevailing rate - currently 15%
The prices of products advertised for sale on the Site are as set out on the Site. All prices are in pounds (£) sterling, inclusive of VAT, and include delivery charges. Prices and delivery charges displayed are valid and effective only in the United Kingdom. Prices may change at any time prior to (but not after) acceptance of your order.
By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-delivery. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed despatch of your order, we will not be obliged to supply products at the incorrect price.
4. Delivery
Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered within the time stated once your order has been accepted by us. An estimated delivery time for your order will be displayed on the payment and delivery page before you place your order. We will usually deliver all products comprised in your order in one delivery.
5. Cancellations and returns
You may, at your own cost, return products to Love Your Pelvic Floor.com (see How to contact us). Please ensure that you return a copy of your invoice in order that we may identify the transaction. Products returned to store must be returned no later than 14 days after they were delivered to you. We will not be liable for any fee charged by your card issuer or bank occasioned by refunding the purchase price to you. Refunds will be paid net of the postal charges originally incurred by us.
6. Faulty products
If any product you purchase is damaged or faulty when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us (see How to contact us) and return the product in accordance with the provisions above. Our policy on faulty products does not affect your legal rights.
7. Product Information
We have taken reasonable steps to display as accurately as possible the colours and other detailing of our products in the images that appear on the Site. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the product upon delivery. We continually update the products available from the Site.
8. Security
We understand that you may have concerns about security on the internet (see our Privacy Policy). This Site uses secure technology in our online ordering process to protect your personal information. All payment transactions will be processed on our behalf by PayPal. This means that your credit/debit card details are provided directly to PayPal and are never revealed to us. PayPal operate a secure server to process your payment details. PayPal encrypt your credit/debit card information and authorise payment.
We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
9. Our liability
We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control. You are responsible for the use you make of the products you order. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).
We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.
Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.
10. General
Any formal legal notices should be sent to us at the address at the end of these Trading Terms by email and confirmed by post.
Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall be unaffected and shall remain in force.
You and we agree that English law applies to these terms and conditions and that any dispute between us arising out of or in connection with these terms and conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.